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Terms of service
1. AGREEMENT
1.1 These terms and conditions apply to our customers and users of our website and any associated processes and third-party applications, including the purchase of goods and services online, in our stores and over the phone and via email communication.
1.2 When you browse our website or online marketplaces or place an order with Chi-link Massage Chairs, you are agreeing to the terms and conditions that are set out in this Agreement.
1.3 These terms and conditions may change from time to time.
2. INTERPRETATION
2.1 In our terms and conditions:
2.1.1 Agreement means our terms and conditions, which includes the terms of any order that you, the user, have placed online, in our stores, via email or over the phone.
2.1.2 Customer means the legal entity or person named in a sales document provided by our company.
2.1.3 Delivery Cost means the postage and handling costs that are associated with delivery of our products or goods to the customer.
2.1.4 Good or Goods means the Product or Products that are listed on an Order.
2.1.5 Material means any information (which includes but isn’t limited to drawings, source codes and data) or images of any type (whether they are visible) that are used or store on our website.
2.1.6 Order means goods purchased by a customer online, in our stores, over the phone or via email communication.
2.1.7 Pre-order means any items that are currently out of stock, anticipating that they are in stock on or around the date of dispatch that is stated on the Website’s product listing.
2.1.8 Product or Products means the item or items we have listed on our website, including our extended warranties.
2.1.9 Warranty Period means the period that a customer’s Good/s are covered under the Chi-Link Standard Warranty or Extended Warranty.
2.1.10 We, Our, Us and Company means Australian Massage Products Pty Ltd, trading as Chilink Massage Chairs. (ABN: 20642493945).
2.1.11 Website is referring to our internet site that is located at the URL chilinkmassagechairs.com.au and operated by our company.
2.2. WWithin this agreement, any reference to one gender includes all genders, reference to the singular will also include the plural, reference to a statute or act includes any statute or act that modifies, replaces, or supersedes early statutes or acts, reference to persons will include all associations and bodies, including incorporated and corporate, or vice versa. The paragraph headings are only for reference purposes and any references to clauses are to specific clauses found within these terms and conditions agreement unless it is otherwise specified.
3. WEBSITE USE
3.1 We take all necessary steps to ensure that our website is safe to use. We expect that you will take precautions to prevent the unlikely event that a virus or interference results in damage to your computer when using this website.
3.2. Please review the Chi-Link Privacy Policy for information on how your personal information is protected.
4. PRICING
4.1 All prices listed on our website are in Australian Dollars.
4.2. All prices listed on our website include GST.
4.3 All prices we display on our website may change and notice is not required. Once you confirm an order, the price for the items in that order are fixed.
4.4 When you place an order, you are agreeing to pay the applicable delivery cost as calculated during the checkout process on our website or by a team member in our stores.
5. PRODUCT SPECIFICATIONS
5.1 The specifications and features of our Product/s are subject to change and do not require notice.
5.2 Any dimensions and weights identified on the Website are approximate.
6. ORDERS
6.1 When you place an Order, you are agreeing to purchase the Good/s that you have selected based upon this Agreement.
6.2 An Order may be placed either by:
6.2.1 completing the checkout process on our Website;
6.2.2 placing an order over the phone by speaking with a team member;
6.2.3 placing an order by email; or
6.2.4 completing an order form in our stores with a team member.
6.3 Your order will be deemed as received by our company when we send you an order confirmation to the email address you have provided to us.
6.4 It is your responsibility to provide us with the correct contact details and that you check your provided email address and phone message service regularly for our correspondence.
6.5 We reserve the right to refuse or cancel any order at any time before Good/s have been dispatched.
6.6 We reserve the right to alter the specifications of the Product/s at any time without providing the Customer with notice, but only in the interest of product improvement.
6.7 In the unlikely event that an order cannot be fulfilled due to insufficient stock, we will offer the Customer the option of delivery when the item is back in stock, an alternative product, the same product in a different colour or a full refund of their Order.
6.8 We reserve the right to refuse any sale.
7. PAYMENT
7.1 We accept payment for orders by direct deposit, PayPal, MasterCard, Visa, American Express, UnionPay and cash on delivery. We also offer finance options which are processed through PayRight, ZipMoney or Brighte finance.
7.2 When placing an order through our website, the payment will immediately be processed, including for any products that may be listed on pre-order. If the payment is not received for any reason, we may contact you to process the transaction or to confirm any details.
7.3 When paying for an order through a third-party financing platform, such as ZipMoney, it is the responsibility of the Customer to familiarise themselves with the lending criteria, terms, conditions, fees, and charges.
7.4 We may use third party collection agencies to collect the Fee’s and Charges of the chair including delivery, Pick up fees of chair and Re-stocking fees.
8. CHI-LINK WARRANTIES
Standard And Extended Warranties
8.1 Chi-Link Products are automatically covered by a 60-months comprehensive warranty (“the Standard Warranty”). The Standard Warranty applies only to consumer purchases only and does not cover Product/s purchased for commercial use. Please contact us to discuss your commercial warranty options.
Warranty Coverage
8.2 During the Warranty Period, our company warrants that our Product/s, under normal usage, will be fit for the intended purpose, free from faulty workmanship and material defects, safe and durable for use.
8.3 The warranty that we provided does not cover the following damage arising from:
8.3.1 Abuse of the Good/s, inappropriate placement, or abnormal use.
8.3.2 Consequential or indirect loss.
8.3.3 Products that have been modified by the Customer or those that have not been properly maintained.
8.3.4 Normal wear and tear on the product, including superficial blemishes.
8.3.5 Damage to the delivery packaging only.
8.3.6 Damage caused by incorrect installation of the Good/s by the Customer.
8.3.7 Damage caused by events such as floods, fire, or accidents.
8.3.8 Insignificant variations in the advertised colour, finish, or dimensions of the Product/s in their description or image on the Website, and the Good/s received.
8.4 Our liability under our Standard or Extended Warranty is to provide replacement or spare parts, to repair, or to entirely replace any product or part, at our discretion, without charge to the customer and within a reasonable timeframe.
8.5 Our product guarantees cannot be excluded under Australian Consumer Law. Where there is a failure to meet a guarantee and the failure cannot be remedied, by way of a repair, replacement, or refund, within a reasonable timeframe, or there is a Major Failure to meet a guarantee which cannot be remedied, the Customer is entitled to return the Good/s at no cost to the Customer; and request a refund for the Good/s or replacement for similar goods of similar value.
8.6 A major failure with Good/s includes circumstances where:
8.6.1 the Customer would not have purchased the Good/s had they been acquainted with the nature and extent of the failure;
8.6.2 the Good/s are different in a significant respect to any description of the Good or to any sample or demonstration model of the Good/s;
8.6.3 the Good/s are substantially unfitted for a purpose for which the Goods of that kind are used, or for a disclosed purpose, and the failure cannot be remedied within a reasonable time frame to make them fit for such purpose; or
8.6.4 the Good/s are unsafe.
8.7 Customers requesting a service outside of the warranty period understand that there will be fees charged to cover labour and parts.
8.8 Customers requesting a service in accordance with our warranty must assist with our requests to provide further details, proof of purchase, investigation of the product by the customer, photos or videos if needed. This is so the provision of spare parts and/or repair and/or replacement solutions can be organised and carried out and we can provide a solution that is appropriate.
8.9 The Warranty Period begins on the date of receipt. If no receipt of delivery is available, it is assumed that the date will be three days after the date that the product was dispatched. Please keep your Tax Invoice as proof of purchase.
8.10 Warranties cannot be transferred to another person or product.
8.11 Warranties claims can be emailed to support@chilinkmassagechair.com.au
9. MONEY BACK GUARANTEE
9.1 The Guarantee Period may be extended from time to time by way of a special offer on any Product/s, as advertised on our website or in store.
9.2 Our Money Back Offer policy is a “voluntary” policy in addition to your statutory rights. As such, we trust that all returns are made in good faith. Our Money Back Offer is contingent on customers returning the Product in its original condition where it has not been abused, damaged, or altered in any way. We reserve the right to refuse the return of a Product if the Product is found to have been damaged by you during the Guarantee Period.
9.3 The Guarantee Period commences at the date of receipt of the Product by the Customer. If no receipt of delivery is available, it is assumed that the date will be three days after the date that the Product was dispatched.
9.4 All returned items will be subject to a restocking fee of 10% of the item’s final selling price. The re-stocking fee covers costs incurred from processing the order, warehouse handling charges and other things like the cost of the chair being checked upon return by a trained engineer for preparation for another customer to use. This is a nominal fee as the total cost of the process is significantly higher than the re-stocking fee.
9.5 Any refund under the Money Back Offer is limited to the purchase price of the Product. No refunds will be given for delivery costs incurred by us and will be passed onto you.
9.6 Return shipping of the Product must be paid for by the customer. We are happy to advise you on the most cost-effective way to return your item to us. The Product must be shipped to the Chilink Massage Chairs warehouse in Brisbane, Queensland.
9.7 To arrange a return of the goods, email support@chilinkmassagechair.com.au to obtain a Return Merchandise Authorisation Number (RMA).
10. SERVICE AND REPAIRS
10.1 To request a service or repair:
10.1.1 Complete the form in “Contact Us” section of our Website and fill in all fields; or
10.1.2 Email us on support@chilinkmassagechair.com.au.
10.2 Your request must include the serial number of the Product, a photo of your Product and an invoice for the Product. Your request may be delayed if there is incomplete information.
10.3 If you do not provide proof of your purchase with your request, your chair will be deemed out of warranty, and you will be charged a fee for any servicing required.
10.4 Our service team are experts at fixing our own range of massage chairs. If you purchased a Product through our Website, you should only lodge a service request with us. If you purchased a chair from a different vendor, please contact them for service.
10.5 COVID-19 Disclaimer: We pride ourselves on the best after sales service you will find. Our service & repairs should have no disruptions due to the latest Government announcements in Australia. However, our warehouse & Head Service Technician are based in Brisbane. We have plans in place to ensure our 5-star service is not impacted by current delivery and postage delays, but we appreciate your patience should it take a little longer than usual. We are all in this together.
11. DAMAGED OR FAULTY GOODS
11.1 Customers acknowledge that in rare cases, the Good/s may arrive to customers with damage or faults caused during transit or by other causes.
11.2 If a product arrives with a fault or is damaged, we will repair the faulty Product, replace the Product, or provide spare parts in accordance with the Standard or Extended Warranty provided by our company.
11.3 For any claims regarding faulty or damaged products, we may require video or photographic evidence, whichever is the most applicable in the case, of the fault or damage to be emailed to support@chilinkmassagechair.com.au
11.4 We reserve the sole discretion to decide whether the Good/s are damaged or faulty. Any insignificant variations in finish or colour (as between the Goods that a customer receives and images that are shown on our Website or demonstration models on display in our stores), or damage only to packaging, is not considered a fault and will not be covered. Customers acknowledge that the colour of items that are viewed on a computer screen image may not always be identical to the actual view of that particular item.
11.5 In circumstances where a customer returns a Good which is in good working order, we may seek reimbursement for any costs incurred by us under this clause.
12. RETURNS AND REFUNDS
12.1 Refunds will not be provided in instances where the Customer has changed their mind about the purchase, or the Customer no longer requires the Good/s.
12.2 While many of our customers have offered positive testimonials of our Product/s for alleviating, easing, or treating health concerns, such as back pain or stress, our Company does not guarantee that our Product/s will achieve such outcomes. Should a customer purchase a Product to alleviate a health concern, the Company will not offer a refund, and this is considered to be a change of mind.
12.3 Team members employed by our company are not trained medical professionals and any advice provided regarding a particular health concern should be checked with your medical practitioner prior to purchasing.
12.4 Customers must comply with all directions from our team to facilitate the return of a Good.
12.5 Customers are responsible for the costs of shipping the returned Product. If you are shipping an item over $75, you should use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
13. SHIPPING POLICY
13.1 In the unlikely event that shipping delays occur, we are not liable for any damage or loss that is caused by this delay, and we cannot provide refunds for the product or delivery cost.
13.2 In the unlikely event that Goods are damaged when they are in transit with third party carriers, the customer may contact our Company.
13.3 The delivery timeframes mentioned on our website are estimates only.
13.4 We will not dispatch massage chairs to a PO Box address.
13.5 When the customer signs for the delivery of the purchased Goods, they take on ownership of the Goods.
13.6 If a customer provides written authority for items to be delivered without providing a signature, all insurance cover included will then be voided if it is left as instructed by the customer.
13.7 The carrier that we nominate will deliver the Goods during business hours Monday to Friday unless another arrangement has been made.
13.8 If a customer wishes to cancel their order after the order has been dispatched, the cancellation will be at the discretion of our company. The customer is responsible for any costs associated with the return and redirection.
13.9 Deliveries carried out by third party carriers are to the front door or garage at ground level. Delivery does not include assembly, placement, removal of packaging, carrying items up elevators, upstairs or inside a building. The customer is responsible for bringing the purchased goods from the door or garage to the inside of buildings or residences.
14. LEGAL
Intellectual Property
14.1 All Intellectual Property found in any Material on our Website or any marketing in our stores is considered the property of our company.
14.2 No one may adapt, display, distribute, perform, modify, or reproduce any part of or any Material found on this website or in our stores.
Indemnity
14.3 You agree to indemnify our company and to hold harmless from any claims, taxes, expenses, loss, liability and/or damage that may be incurred by our company in connection with your use of our Website and the use of any of our company’s products outside of the specifications provided by the manufacturers, which are included in product manuals.
Liability
14.4 To the extent that is permitted by the law, we will not be held liable for any loss of contracts, loss of profits, loss of data, loss of income, or any other consequential or indirect damage or loss of any type arising from the purchase of our products and services and the use of our products.
14.5 To remove any doubt, nothing found in this clause restricts or limits your ability to make a claim available to you for our company’s failure to comply with any of the guarantees found in the Australian Consumer Law.
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