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Shipping policy
1. GOODS AND DELIVERY
1.1 In the unlikely event that shipping delays occur, we are not liable for any damage or loss that is caused by this delay, and we cannot provide refunds for the product or delivery cost.
1.2 In the unlikely event that Goods are damaged when they are in transit with third party carriers, the customer may contact our company.
1.3 The delivery timeframes mentioned on our website are estimates only. Product will be delivered between 1-6 weeks from the day of purchase.
1.4 We will not dispatch massage chairs to a PO Box address.
1.5 When the customer signs for the delivery of the purchased Goods, they take on ownership of the Goods.
1.6 If a customer provides written authority for items to be delivered without providing a signature, all insurance cover included will then be voided if it is left as instructed by the customer.
1.7 The carrier that we nominate will deliver the Goods during business hours Monday to Friday unless another arrangement has been made.
1.8 If a customer wishes to cancel their order after the order has been dispatched, the cancellation will be at the discretion of our company. The customer is responsible for any costs associated with the return and redirection.
1.9 Deliveries carried out by third party carriers are to the front door or garage at ground level. Delivery does not include assembly, placement, removal of packaging, carrying items up elevators, upstairs or inside a building. The customer is responsible for bringing the purchased goods from the door or garage to the inside of buildings or residences.
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